Refund policy

Returns

We hope you love your purchase.  However, if something is not quite right, you can return the item to us within 14 days to obtain a refund.  Items must be returned to us unused with TOVE tags, packaging and labels still attached.

Shoes - When trying on shoes, please stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.

UK Customers
We provide free returns for customers in the UK.  Customers wishing to return an item should contact us at returns@tove-studio.com  to request a returns label. A member of our team will email a Royal Mail label for you affix to the outside of your box and take to your local post office.  Once received, we will issue your refund within 7 days.

International Customers
Customers outside of the UK wishing to return an item should contact us at returns@tove-studio.com  to request a returns label.  A member of our team will email a DHL return label to you along with full instructions on how to arrange a courier collection at your location.  Return labels are issued at the below prices and will be deducted from your final refund amount.    Once received, we will issue your refund within 7 days.   

Europe
DPD - €20

USA
DHL - £25

Asia
DHL - £35

Australia
DHL - £35

Rest of World
DHL - £35

 

Exchanges

If you wish to exchange your item for a different size or colour, please follow the returns procedure above and then place a new order for the desired item.  Please note that all shipping and returns charges are applicable for exchanges.